Parks
Better data leads to better parks management! Yardstick was developed by park managers for collecting, sharing, and comparing vital information, enabling users to measure current performance and drive future improvements.
Benchmarks
The Benchmarks project reports on a wide range of information, covering asset provision, costs, service delivery, strategic planning, and best practices in asset management.
- Set and enhance strategic goals.
- Track operational costs.
- Review financial performance.
- Perform cost/benefit analysis with accurate information.
- Advocate for additional resources.
- Improve asset management.
- Assess systems and performance.
- Develop park strategies.
- Guide service delivery.
- Compare locally, nationally and internationally.
- Prioritize areas for improvement.
- Understand the strengths and weaknesses of your business.
Survey
The Survey project finds out what matters to your users and how well you're meeting their expectations. It effectively measures the levels of service you are delivering and identifies any gaps.
- Understand your park users' community profile
- Evaluate service levels through accurate user research
- Report service performance reliably using industry benchmarks
- Prioritize improvements and development programs
- Offer three research options in one project to gather park visitor views:
- Intercept survey of park users
- Online self-completion survey
- Door-to-door survey
- Assess user expectations and satisfaction to identify service level gaps
- Customize with specific questions to address particular issues
- Join a network of organizations and professionals to learn and improve through shared information and experiences.
Key Benefits
Shapes budget decisions
Prioritises financial allocation
Drives asset management and sustainable planning
Sets, monitors, and manages performance
Provides unbiased assessments
Justifies additional resources
Establishes park management research
Engages users to gauge satisfaction
“Yardstick's benchmarking tools have been pivotal in driving cost recovery improvements. Their targeted approach, particularly through intercept surveys, has allowed us to fine-tune our operations, ensuring efficiency & high-quality service delivery.”
Brad Sutton
Lake Macquarie City Council, NSW, Australia
“The Yardstick program allows us to more effectively manage our parks system including benchmarking our progress towards providing better and more innovative responses to our customers' needs and wants.”
David Ellis
City of Lethbridge, Canada
“Yardstick has proved to be a very valuable benchmarking tool for our parks management. Yardstick is also a valuable self-improvement tool, where we are seeking to improve our performance and cost effectiveness year on year.”
Mark Bowater
Auckland Council, New Zealand
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